Refund policy
Return & Refund Policy
At Ohio Racquet Company, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer returns and exchanges under the following conditions:
Return Eligibility
You may return eligible items within 30 days of delivery for a refund, exchange, or store credit.
To qualify for a return:
- Items must be unused, uninstalled, and in original condition
- All original packaging, tags, and labels must be included
Return Shipping
- A return shipping label can be provided for a $8.90 fee, which will be deducted from your refund
- To request a return label, email returns@ohioracquetcompany.com with:
- Your name
- Order date
- Items you wish to return
Product-Specific Conditions
Racquets
- Must have original plastic wrap on the handle
- Must show no signs of use, including scratches or ball marks
- Racquets with ball fuzz on strings will not be accepted
Shoes
- Must be in brand-new condition with no dirt or wear
- Must be returned in the original shoe box
- Do not place shipping labels or tape directly on the manufacturer’s box
Apparel
- Must be unworn, unwashed, and have original tags attached
Bags, Strings & Accessories
- Must be unused and returned in original packaging
Non-Returnable Items
- Special order items
- Final sale items (unless defective or incorrect upon delivery)
Restocking Fees
Returns that do not meet the above conditions may:
- Be rejected and returned to the customer
Refund Processing
- Refunds will be issued to the original payment method
- Please allow 3 business days after we receive your return for processing
- Additional time may be required for your bank or payment provider
Return Address
Ohio Racquet Company
4716 Wilmington Pike
Dayton, OH 45440
or
Ohio Racquet Company - Cleveland
27083 Chagrin Blvd
Woodmere, OH 44122
Exchanges
To request an exchange, please contact us at info@ohioracquetcompany.com.
Contact Us
If you have any questions about returns or refunds, please contact us at:
info@ohioracquetcompany.com